We will begin creating your custom made item as soon as your order is received. Please allow 3-4 weeks for construction and shipping. We want you to love your product as much as we love creating it for you. Each item is handcrafted and any variations among products are part of their unique character. If for any reason you are not 100% satisfied with your new item please contact us within 7 days of receipt to see how we can resolve the issue. If your product has a construction flaw please contact us within 30 days of receipt to have your product repaired or replaced. We maintain the right to determine what is considered a construction flaw. The bottom line is that we want you to be completely satisfied and enjoy your new product. However, because your item has been custom made for you and 40% of proceeds have been donated to charity we cannot offer any refunds or exchanges. Exchanges will only be made if it has been determined that the product has a construction flaw that cannot be repaired.